Blog

SLA (Service Level Agreement) is an agreement that defines in detail the level of service provided. In short: it is a document that helps to establish in a parameterized way the scope and responsibility between the provider and the client. This aims to define, among other things: the expected level of service availability, the classification of events and the expected responses to them, the method of measuring service performance against agreed parameters, and any potential consequences in case the provider exceeds the agreed limits.

At the beginning of the documentation, there should be an introduction that aims to present the purpose of creating the document, the scope of the project, and include a glossary of terms used in the rest of the document. This is crucial to ensure that all readers of the document have a common understanding of the concepts and definitions used.

UAT tests, also known as User Acceptance Testing, are a key stage in the software development process. Their primary goal is to verify whether the software meets the Client's expectations, adheres to the initial requirements, and is ready to be launched on the market. The added value derived from conducting effective UAT cannot be overstated.

Effective management and information gathering is one of the challenges that IT project managers must face. One of the key tools that assist in the effective management of projects is the Project Charter.

In the dynamic world of information technology, operational stability is a key element of success. One of the significant aspects of ensuring the continuity of an organization's operations is proper personnel management, especially in the case of the absence of key team members, such as managers. Managerial substitution procedures are a crucial part of risk management strategy, aimed at minimizing the negative impact of the absence of key individuals on the company's operations, especially in the IT sector.

Uniform development standards are a set of guidelines and best practices that help in creating consistent, high-quality software. They cover various aspects of the development team's work, starting from analytical development, through the implementation of changes, testing them, and deploying them to production, ending with their maintenance.

In the pre-Christmas time, full of hustle and preparations, we are not indifferent to the fate of people who have found themselves in a difficult situation. Therefore, this year, instead of the practice we have followed in previous years of buying and sending gifts to our clients, we have decided to allocate these funds to help those most in need. With enthusiasm, we joined the 23rd edition of the nationwide Noble Gift campaign.

In the following article, we will describe a significant transformation that we carried out in collaboration with our long-standing client, AmRest. As a software house, we implement and maintain IT solutions for key brands within the AmRest group, including Pizza Hut, KFC, BurgerKing, Starbucks, and LaTagiatella.

We are thrilled to announce that our company has just obtained the ISO 27001 certification!

The certification required going through a detailed verification process that checked whether our information security systems meet the requirements of the ISO 27001 standard.

We are proud to have received this certification, as it shows that we care about the security of our clients and business partners. By implementing further procedures and controls in line with the requirements of ISO 27001, we will continue to develop our information security systems.

We have prepared the gate control application at Heathrow airport for an international shipping company. It turned out that the system is so good that the company wants to expand the system into its warehouses at all the airports in the world.

One of the significant challenges accompanying the expansion of a company into new markets is the question of scaling IT solutions. Should we duplicate the existing solution for the new location, or scale the existing application to accommodate it?

Quick commerce is a new business model. Fast purchases and almost instant delivery. We compare both models, check if it is the right solution for you.

In this article, we will study an approach where human interaction is necessary, and how this effort can be minimized to optimize repetitive tasks and introduce business process automation. 

Good analysis documentation should be understandable for the client, the development team, and the testers. These groups have different scopes of competence and therefore use different language codes.

Here we present a short story about drawing inspiration from unexpected sources when designing modern software architecture solutions.

Still not all companies decide to sign the SLA when deploying an IT system. Managers argue, for example, that they need to protect the budget from unnecessary spending. However, it is the lack of SLA that generates unforeseen and often much higher costs associated with the loss of system operational continuity and the lack of solution procedures.

The Online Supplies Ordering application (OSO) has served several European branches of DHL Express for the last 3 years. It ensures that key corporate clients have a constant supply of packaging materials such as boxes, envelopes and labels. It is essential to the international logistic operator, to make sure that the packaging used by clients is compliant with standard quality, sizes and weight requirements.

Are you looking for interesting weekend reading? Click and bookmark the article in Gazeta.pl, about self-service kiosks!

Omnichannel is not a buzzword, yet it is far from being a clear term. Moreover, it is the customers who are omnichannel and companies are merely racing to keep up. So if commerce is  omnichannel, can loyalty programs avoid being omnichannel too?

Omnichannel, a magic buzzword of modern, digitized retail and HoReCa industries is quickly becoming an everyday reality on the banks of the  Vistula river. Polish consumers extensively use both online and offline channels and are increasingly demanding  their greater integration.

PWC asked leaders of European private businesses to tell them how relevant key technologies are for their business and whether they are already using them.

Speed, convenience, lower prices and… no interaction with employees. Generation-Z, the youngest group of consumers, born after 1996, their needs and habits are changing the restaurant business. The restaurant technology market is going to be an extremely innovative and demanding sector in the coming years. Those who don’t join the technological revolution will  quickly lose  market share.

We were awarded a nice keepsake by the board of 3S Data Center SA during their 10th anniversary event, to commemorate our cooperation that has lasted almost as long as 3S’ experience in providing hosting solutions.

As of the first half of 2019 one in every five Polish restaurants offer  delivery services. This number has doubled in the last 12 months with the online and mobile ordering being  the main driver in growth. This trend isn’t going away anytime soon - writes Rzeczpospolita.

To ensure our clients’ safety and comfort, we have chosen our hosting provider with the highest consideration.

Your competitors are getting ahead of you? Customers are swarming around the shiny new toys they have just installed? Then perhaps you have wondered how to install self-service kiosks in your restaurant. Everything you need to know you will find in our free whitepaper!

A renowned Polish financial journalist and blogger, Maciej Samcik, recently published a blog comparing the loyalty schemes of the three biggest Polish coffeehouse chains - Costa Coffee, Green Caffé Nero and Starbucks.

For our customer, Nationale Nederlanden Powszechne Towarzystwo Emerytalne SA, we completed a project aimed at differentiation and the categorization of the account units.

Redirect the package is a new DHL service addressed to individual customers. It allows the recipient to change the shipping address, date of delivery, the person authorized to receive the package, etc.

Walk Click Call website has been developed for the UK branch of DHL. We prepared a web interface for DHL customers that in an effective and concise way presents operator’s services and guides them through the ordering process.